Help centre

We offer cash on delivery, Qi Card, and instalment payments through Aqsati and Ratibi.

Yes. You can choose instalments at checkout when the product is eligible.

You can return most products within 7 days of delivery, as long as they are in their original condition.

Refunds are issued within 3 to 5 working days after the returned product is received and inspected.

Yes. You can change the delivery address after placing the order, as long as the address is already saved to your account or you add a new one before the order ships.

The courier will contact you to reschedule delivery for a time that suits you. If that is not possible, the order goes back to the branch.

Track your order from “My orders” in your account, and follow every step until it is delivered.

You can cancel from the order details page while the order is still under review or has not shipped yet.

Contact us within 48 hours of delivery with photos of the product, and we will sort it out as quickly as possible.

We are sorry. Report it from the order details page and we will replace it or refund you, whichever you prefer.

You earn Dot points with every purchase, and they are added to your account balance automatically.

Use your Dot points to lower the price of your purchases at checkout.

Update your phone number in your account settings after verifying the new number with a code.

Yes. We use encryption to protect your data, and we never share it with anyone without your consent.